Health, Safety, and Service Standards at CGT Lettings & CGT Sales – 2025 Update
At CGT Lettings and CGT Sales, we remain committed to delivering exceptional service while maintaining high standards of safety, hygiene, and operational efficiency.
While the most disruptive effects of Covid-19 are now behind us, the experience has reshaped how we work — and many of the positive changes we introduced have become permanent enhancements to how we support clients, tenants, landlords, and buyers.
Here’s how we continue to operate today:
1. Safe, Professional, and Respectful Environments
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Our offices are fully open during standard hours (Monday to Friday, 9:00am–5:30pm).
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We maintain clean and hygienic branch environments, with regular deep cleaning and hand sanitiser available at all locations.
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If you are feeling unwell or would prefer a remote consultation, our team is happy to arrange video calls, phone appointments, or digital document exchanges.
2. Appointments and Branch Visits
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We welcome walk-ins where possible, but to ensure personal attention and minimal wait times, appointments are still encouraged.
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For more sensitive or confidential matters, we can arrange private in-branch consultations or remote meetings to suit your needs.
3. Flexible Viewing Options
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We continue to offer virtual tours for many of our properties — ideal for first impressions and early-stage browsing.
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In-person viewings are fully available and professionally managed. Our team ensures properties are presented clean, ventilated, and ready for safe access. We ask that you be respectful of the space and follow any access guidelines provided by the negotiator.
4. Smarter Paperwork & Remote Processes
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All documentation, tenancy agreements, application forms, and ID verifications can now be completed securely online, helping to speed up processes, reduce paperwork, and limit unnecessary visits.
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Electronic signatures and secure portals mean you can progress your sale, let, or rental from anywhere.
5. Ongoing Support & Contact
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Many of our team members work in a hybrid pattern, but we are fully operational across all departments.
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Whether in-branch or working remotely, every team member is equipped to assist you quickly and effectively.
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Meetings with off-site staff can be booked via phone or email and held via Zoom, Teams, or in person at your convenience.
6. A New Way to Sell: Secured Sale™
In response to the challenges of the traditional sales model, we’ve introduced Secured Sale™ — a modern, structured, and transparent selling process designed to reduce transaction times and remove uncertainty.
With average completions in just 37.4 working days, buyers and sellers benefit from:
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Full legal packs upfront
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Exclusivity once an offer is accepted
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Defined timelines and minimal risk of fall-through
It’s one of the most important innovations to come from this period of change — and it’s already transforming the way our clients move.
A Culture of Respect and Responsibility
We continue to value clear communication, personal safety, and mutual respect in all our interactions. While restrictions have eased, we remain flexible and accommodating for those who prefer extra precautions or remote services.
Thank You
We appreciate the patience, cooperation, and trust shown by all our clients during and after the pandemic. These past few years have accelerated improvements in how we work, and we’re proud to offer a safer, smarter, and more responsive property service because of it.
For any questions or concerns, please don’t hesitate to speak to a member of our team.
CGT Lettings & CGT Sales – Property, Properly Done.